Privacy Policy

1. Summary

• You start the conversation by texting us. We never send the first message.
• We use your phone number, messages, and images only to reply to you and run the Service.
• We do not sell your personal information. We do not share your mobile phone number or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes.
• Reply STOP at any time to stop messages.

2. Information We Collect

2.1 Information you give us

• Messages and attachments: the text, photos, and files you send to our number, and any content you add after creating an account.
• Account information: your phone number and, if you provide it, your email address and name, plus your acceptance of our Terms.
• Support requests: anything you send us when you ask for help.

2.2 Information collected automatically

• Messaging data: your mobile phone number, mobile carrier, message timestamps, delivery status, and the content of messages exchanged.
• Device and usage data when you use our website or secure links: IP address, browser type, device identifiers, pages visited, and log data.
• Cookies and similar technologies: used to keep you signed in and secure your account.

2.3 Information from others. Our messaging provider and mobile carriers may give us delivery information and phone number details such as carrier and line type.

2.4 Sensitive information. Texts and photos are not a secure channel. Please do not send Social Security numbers, full payment card numbers, passwords, or other highly sensitive information. If you send health or financial information in a message or image, we will process it only to provide the Service as described here.

3. How We Use Information

We use information to:

• reply to your messages and provide the Service you requested;
• send you a secure link so you can create or access an account;
• analyze the messages and images you send, including with automated tools and artificial intelligence, to generate results for you;
• verify and secure accounts, and prevent fraud, abuse, and misuse;
• provide support and respond to your requests;
• maintain a record of your consent and opt-out status;
• operate, maintain, and improve the Service, including fixing errors and measuring quality;
• comply with legal obligations and enforce our Terms.

We do not use your information to send marketing or promotional messages.

4. How We Share Information

We do not sell your personal information.

We do not share your mobile phone number or text messaging opt-in data with third parties or affiliates for marketing or promotional purposes. This applies to all categories of information related to text messaging, including opt-in data and consent.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We share information only in these limited cases:

• Service providers that help us run the Service under contract and only on our instructions, such as messaging and telecommunications providers (to send and receive texts), cloud hosting and storage, and AI and analysis services used to process the content you send.
• Legal and safety reasons: to comply with law, court orders, or valid government requests; to enforce our Terms; or to protect the rights, safety, and security of users, the public, or the Service.
• Business transfers: if docuCODER is involved in a merger, acquisition, financing, or sale of assets, information may be transferred, subject to this Policy’s protections.
• With your direction or consent.

5. Text Messaging

• Opt-in: you consent to receive replies by texting +1 (320) 738-2898 or +1 (315) 888-3982.
• What we send: replies about your request only. No marketing messages.
• Frequency: varies with your activity.
• Costs: message and data rates may apply.
• Opt-out: reply STOP at any time. You’ll get one confirmation message. Text us again to start a new conversation.
• Help: reply HELP or email help@text2.cloud.
• Carriers are not liable for delayed or undelivered messages.

We keep a record of your opt-in and opt-out so we respect your choices.

6. Data Retention

We keep information only as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements.

• Messages and images: until you close your account, plus a short period for backups and legal needs.
• Consent and opt-out records: until you close your account, plus a short period for backups and legal needs.
• Account information: until you close your account, plus a short period for backups and legal needs.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) for secure links and access controls for our systems. No method of transmission or storage is completely secure, and standard SMS and MMS are not encrypted end to end. We cannot guarantee absolute security.

8. Your Choices and Rights

• Stop messages: reply STOP.
• Access, correction, deletion: email help@text2.cloud to request a copy of your information, correct it, or delete it, and we will respond within the time required by applicable law. We may need to verify your identity first.
• Close your account: contact us at help@text2.cloud.
• Cookies: you can control cookies through your browser settings.

Washington and other U.S. state residents: depending on where you live, you may have additional rights, such as to know what personal information we hold, request deletion or correction, and opt out of sale, targeted advertising, or profiling. We do not sell personal information or use it for targeted advertising. To exercise rights, contact us at help@text2.cloud. If we deny a request, you may appeal by replying to our decision, and you may contact your state attorney general.

9. Children’s Privacy

The Service is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has sent us information, contact us at help@text2.cloud and we will delete it.

10. Third-Party Links and Services

Secure links and our website may link to services we don’t control. Their privacy practices are their own. Mobile carriers also handle your messages under their own policies.

11. International Users

The Service is intended for users in the United States. If you use it from elsewhere, your information will be processed in the United States.

12. Changes to This Policy

We may update this Policy. We will post the new version at https://text2.cloud/privacy with an updated effective date. If changes are material, we will notify you by text reply or in your account where practical.

13. Contact Us

text2.cloud
12345 Lake City Way NE, suite 259, Seattle, WA 98125
Email: help@text2.cloud
Text: +1 (320) 738-2898 or +1 (315) 888-3982 (reply HELP)
Web: https://text2.cloud